Well… those who have been reading my blog for longer know that in May I got the wigs that I’d ordered from Lullaby Poem and I wasn’t too impressed with them. You can read the previous review here: Lullaby Poem wigs.
I wasn’t going to order more wigs from them, but in August they released some new cute styles and I decided to contact them to ask about the new styles and colour and I also told them about my previous disappointment with their wigs. A few days later I received this reply:
Sorry for the late reply! I’m Lala, the owner of Lullaby Poem.
For LPW035, “Honey” is the new colour for our products.
From now on, we are sorry that we don’t have photos of it. We will have photos when the wigs arrive in stock.
For LPW025, we are sorry to tell that we don’t have plan to add ‘Biscuit’ color of it because Cappuccino is in the similar color tone. ><
About the problems you get. we are sorry to hear about them…
For LPW026, as this wave of the style may not be symmetrical because the wig didn’t put out of wig net for a while, you can use a hair dryer to make them be symmetrical.
For LPW003, as we want to make this style not in ‘too thick hair’, we make it less hair. It’s our fault haven’t checked for showing through wig cap T__T
Although normally it won’t show through much wig cap like the one your received, it will still show a bit out for this style.
So in the futune, if you want to get any of this type (braid) of style at our shop, please think more about it.
For this situation, we decided to refund full payment $22 for LPW003 to you.
To apologize the problems we made and hope you will satisfy of it. ><
Thank you for your attention to us!
I can promise that our quality won’t like that in normally, especially for LPW003. It would be a defect wig if we found this problem.
All our wig photos are randomly picked from our products, not a sample wig.
But prevent you will feel any uncomfortable in placing order/receiving, please tell me which wigs you are going to order.
I will try to let you know if the styles is easy/hard to manage like our photos.
Thank you for your order!
Have a nice day,
Lala – Lullaby Poem
Encouraged by that message, I thought that I’d make one more order to see if I’d get better quality wigs this time. I thought that it wouldn’t be quite fair to judge them based on two experiences (because I’d ordered a wig with Aatos last year, and then those two wigs earlier this year by myself). I was also pleased because they’d promised to refund me for the LPW003. I sent them another inquiry asking about a couple of wig styles and to thank them for promising to refund the flawed wig.
However, I never received a reply. Then I won Mariko in the lottery and I really needed to get a wig for her, so I decided to place an order anyway. I thought that maybe once they notice I’ve made a new order, they will add a free wig in it because they hadn’t refunded me. I decided to wait until I received my order before contacting them again.
I made the order on the 2nd of September, it was shipped on the 6th and left China on the 9th. For some reason the post was reeeeeeally slow and I only got the wigs home today. Well, I would’ve been able to get them already yesterday if the tracking had worked, but I only got a notice about the wigs today. That’s our postal service’s fault, though.
Anyway, this time I took box opening photos since it wasn’t that dark today. The last order I was only able to pick up late in the evening, so I didn’t bother taking photos of the box. But yeah, this time I have photos:
First up is the wig that I got for Megumi, Volks DDS Mariko, which is LPW025 in Cappuccino:
Original size (1079x2413px)
Don’t know about you, but to me it doesn’t look all that close to their photos… where are those swirly curls??? I would’ve just gotten a basic wig from LeekeWorld if I wanted a lame wavy wig.
And then, it was time to take a look at the second wig, LPW032 in RoseTea for Yun Hee, Oasisdoll Linglan:
Original size (1079x2413px)
Don’t even get me started on this wig….
Needless to say, I won’t be ordering from Lullaby Poem again. I swear I’ve used up half of my wax bottle trying to style these four wigs that I have from them. No wonder they always send a comb with the order, since you really have to comb them out and re-style them completely yourself if you want the wigs to look decent. The quality isn’t really worth all the trouble to me, even though I really like some of the colours that they offer. Such a shame. I don’t recommend their wigs to anyone, unless you reeeeeeally like styling wigs. A lot. ヽ(￣д￣;)ノ
I sent them a message before I began writing this entry, and now while I typed this I finally got that $22 refund for the wig in my previous order. We’ll see if I receive a reply from them later as well. I’ll edit it here if I do.
EDIT// I received a reply:
So sorry for the late refund since I’m too busy on my personal works.
I sent the refund to you just now, please check it.
About LPW025, after our team checked the photo from you carefully.
We noticed that the wig fiber was pulled to the back hence why that area looks thinner than the other side.
It may be a little trouble, but you can help us with your scissors.
About the wave, it is upgraded in this wave because many customers said it was too hard to manage.
So it would have some different(straighter) with our pictures, I’m sorry that you disappointed on it.
About LPW032, wig style always need to style after you put out of wig net.
It will become similar with our products photos after styling.
I’m glad that you make the style nicer than ours and looks best for your lovely girls! ^^
Thank you very much for writing to us.
Unfortunately, this is yet another time that our products did not reach your standards. ^^”
We do our best to make the wig as best as we can, but they are all handmade products.
Some of them may look a little different than the photo provided and we seek your understanding.
I’m so sorry to make those troublesome to you, and thank you for your advice to us!
We will take your comments and try to improve ^^!
Hope you will get the satisfied wigs from us in the future.
Have a nice day,
They’re very sweet, but I think I’ll refrain from ordering in the future. Maybe I’m just too picky, ahah… (･∀･；)
EDIT2// Styled the wigs some more:
Original size (1618x2413px)