I am this close to boycotting this company. Every time that I have a problem, they are extremely unhelpful and do nothing. I swear during my 10 years in the hobby, I’ve never encountered a company with as awful customer service as Leeke.
Okay, so last week I made an order for a pair of shoes and some laces. The shoes that I got were a pair of sneakers in L-Girls size: LS-287_G. I have a Vito guy from Souldoll and his feet are bigger than my 65cm female dolls’, so he can’t wear MSD shoes but then 60cm+ boys’ shoes are too big to him. In the general category for the L-Girls shoes, they list the size as 6.7cm. I thought that the maximum outer lenght for the shoes couldn’t be more than 8cm. So, they should work fine for my Vito guy whose foot lenght is around 7.3mm.
Well, today I get the shoes, and they seem quite big to me. I measured them and lo and behold: the outer lenght for the shoes is 8.9cm. If they list their L-Girls’ feet size as 6.7cm, 8.9cm is over two centimetres bigger than that.
Now, I realise that the outer lenght of the shoe HAS to be bigger than the lenght of the doll’s foot. But 8.9cm, really? What in the world… Not to mention, there are no measurements listed on those particular sneakers’ page. So, if I buy these shoes that don’t have any special measurements listed, of course I’m going to assume that they are the same size as their standard shoes for L-Girls, which is around 7.5~7.9cm, depending on the shoe. But yeah, definitely not bigger than 8cm in outer lenght.
So, I messaged to Leeke about this problem and requested that they would list individual measurements for each shoe in the future to avoid any more misunderstandings. For once they got back to me within the same day, but… well, see for yourselves:
Thank you for shopping with Leekeworld.
We checked your order.
We are so sorry about this problem.
When we make the Sneakers in Leekeworld. we made them larger than the actual doll’s feet size.
We thought it looks better when we take photos and wears the Sneakers.
So we are making the Sneakers larger.
The G size is bigger than G size.
The L size is bigger than L size.
The LL size is bigger than LL size.
If you have any questions, please feel free to contact us.
Thanks a lot and have a good day.
… all I can say is… what in the world?! Sure, maybe the shoes will look better in a larger size if you photograph them individually, or like, only from the ankle/knee down when a doll is wearing them. But I assure you, if you took full body shots of the whole doll, it would look quite ridiculous. And how is this “the G size bigger than G size” thing going to help me? How much bigger is it? Give me actual measurements! You expect your customers to buy these shoes that can cost between $36-49 to try and see if they might fit their doll? What in the world… I’m just speechless. Like, sure, no wonder your doll shoes look almost perfectly in-scale miniatures of human size sneakers if you make them bigger… that smells like false advertising to me.
Seriously, if this isn’t ridiculous, I don’t know what is:
This isn’t the first time I’m having problems with Leeke. Once I made a group order for their wigs and the order’s total value was at around 400 USD. Then, when I got the order home, one wig was missing. I took photos of the wigs that I did get, as proof, and messaged to them. In their reply they basically accused me of lying about the missing wig: that surely I didn’t inspect the box well enough and the wig had to be there. It wasn’t that they forgot to include it. And I’m just like… if I can afford to make an order worth $400, WHY ON EARTH would I try to scam you out of ONE wig? One wig. If I was being dishonest, don’t you think I’d have claimed that several wigs are missing from my order, hmm? Well, eventually they did believe me and refunded me for the missing wig (in points, not in actual money), but… it was unnecessarily difficult.
And just recently Yenna asked them to take a photo of one of their in-stock M-size shoes, as they use G-size shoes’ photos for the M-size shoes. Because let’s face it: shoes made for 40cm dolls ARE going to look different from shoes that have been made for 60cm+ dolls – just like a wig made in 9-10inch size is going to look different from a wig made in 6-7inch size. And Leeke’s reply? No, we won’t do it. Like, don’t you care that a customer might not purchase your items, if you can’t bother to market them?
Every time I deal with their customer service, I’m left with this feeling that I’m doing the wrong thing by messaging them. Like, I’m bothering them and if I report a missing item or a problem with an item, I’m a liar trying to scam them. Customer service is supposed to, you know, serve the customers… would it kill you to be helpful for once?
I seriously wish other companies would pick up more variety in wig colours, ’cause damn… I really feel iffy about supporting a company that treats their customers like trash. :/